Terms and Condition

  1. Introduction

These Terms and Conditions govern the use of products and services provided by SHIVNERY FARMS HORTICULTURAL PROCESS, which is engaged in the preservation, canning, bottling, freezing, production, and export of fruits and vegetables. By purchasing or using our products, you agree to comply with these Terms and Conditions.

  1. Product Information
  • All products are processed and preserved in compliance with applicable FSSAI standards, ensuring quality, hygiene, and safety.
  • Product specifications, ingredients, storage instructions, and shelf life are clearly mentioned on labels.
  • While we strive for accuracy, minor variations in colour, texture, or taste may occur due to natural differences in fruits and vegetables.
  1. Ordering and Payment
  • Orders for domestic and international customers can be placed via [website, email].
  • Payments must be completed as per the terms agreed, through authorized payment methods.
  • We reserve the right to refuse orders in case of non-compliance or regulatory restrictions.
  1. Shipping, Delivery, and Export
  • Delivery timelines are estimates and may vary due to logistics, customs, or unforeseen delays.
  • Exported products comply with APEDA, Plant Quarantine, and FSSAI regulations.
  • Customers are responsible for providing accurate shipping information.
  1. Quality Assurance and Returns
  • Products undergo strict quality checks, and defective or damaged items can be reported within 7 Days of delivery.
  • Returns or replacements are subject to verification and company policy, considering perishable nature of the goods.
  1. Compliance with Laws

Our operations comply with:

  • Food Safety and Standards Act, 2006
  • FSSAI regulations for processed fruits and vegetables
  • Legal Metrology Act, 2009
  • other applicable laws

Customers must comply with applicable local laws for storage, usage, and import/export of products.

 

  1. Intellectual Property

All branding, logos, product designs, and website content are the property of SHIVNERY FARMS HORTICULTURAL PROCESS and cannot be reproduced without permission.

  1. Limitation of Liability

SHIVNERY FARMS HORTICULTURAL PROCESS shall not be liable for any indirect, incidental, or consequential loss arising from use, storage, or handling of the products.

Liability is limited to replacement or refund only for proven defective products.