Shipping, Return and Refund Policy

At SHIVNERY FARMS HORTICULTURAL PROCESS, we are committed to
ensuring complete customer satisfaction. If you are not fully satisfied
with your purchase, please feel free to contact our customer care service.
Our team will make every effort to address and resolve all your concerns
promptly, subject to the terms and conditions outlined below.

Eligibility for Refunds

• Refunds are applicable only for items returned in their original
  condition, unused, and with all original packaging and tags intact.
• Certain items, including perishable goods or customized products, may
  not be eligible for a refund. Please check the product description
  before purchasing.
• Refund requests must be made within 7 days from the
  date of receipt of goods.

Return Process

• Contact our customer support team via email or phone at
  +91 9657577337 to initiate a return.
• Provide your order number, reason for return, and any supporting details.
• Upon approval, you will receive instructions on how and where to return
  the item.
• Customers are responsible for ensuring the safe return of the item,
  unless the return is due to a mistake on our part or a defective product.
• Refunds will be issued using the same payment method used to make the
  purchase.
• Shipping or delivery charges are non-refundable, except where the return
  is due to an error by SHIVNERY FARMS HORTICULTURAL PROCESS.

Damaged or Incorrect Items

• If you receive a defective, damaged, or incorrect item, please notify us
  within 48 hours of delivery with your order details and
  photos of the item, if possible, via email or phone.
• Upon verification, we will offer a full refund or a replacement of the
  item, including any applicable shipping costs, at no additional charge.
• In cases where a replacement is chosen, we will aim to dispatch the
  correct item as quickly as possible and provide tracking information once
  the item is shipped.
• Please ensure that the returned item is in its original packaging to
  facilitate a smooth replacement or refund process.

Cancellation Policy

Before Dispatch

Orders can be cancelled at any time prior to dispatch without any charges
or penalties. To cancel, please contact our customer support team with your
order details.

After Dispatch

Once an order has been dispatched, it cannot be cancelled. Standard return
procedures apply for eligible items, and any refunds will be processed
according to our Refund Policy.

We recommend checking your order carefully before confirming, as changes
or cancellations after dispatch may not be possible.

Contact Information

For any refund-related queries or assistance with your return, please
contact us at:

Email: contact@shivneryfarms.com
Phone: +91 9657577337
Address: Shivnery Farms, Gat Number 45/1/B
Khedgaon (N) Tal: Pachora, Dist:
Jalgaon, Maharashtra, India 424201